Moderators are used to monitor customer forums. Tier 0 requires technical and marketing resources to create, maintain, and update product information.Ī development team handles web site and app creation. Users also use apps to access service catalogs where they can request and receive services without involving the IT staff.Įmail, web forms, and social contact methods such as Twitter, LinkedIn, etc., are used to send questions and requests to upper support tiers or company personnel.Ĭustomer forums allow users to crowdsource solutions, usually without input from company personnel. Users retrieve support information from web and mobile pages or apps, including FAQs, detailed product and technical information, blog posts, manuals, and search functions. With some variations, a typical IT Support infrastructure is usually organized around the following support tiers: Obtaining feedback and suggestions for product development.Improving employee training, upward mobility, and retention.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |